What is CRM? A Beginner's Guide to CRM Software
Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.
Skills covered in this course : Sap Bydesign
Created By : Norah BEN Jamaa
Language : French
Substitle : English, Arabic
500 DT For only 80 DT
20 days left at this price!
Requirements
No requirements needed
This course includes:
- 2 hours on-demand video
- 5 downloadable resources
- 1 h online conference
- Track achievement on line
- Certificate of completion
Learn fundamental CRM
On this course, you will begin to learn how to use CRM software to better understand your customers. You’ll learn how to improve customer experience, and how to use CRM data to power data-driven decision making.
CRM systems likes Sap business One & Sap Bydesign are designed to help you manage customer relationships effectively and efficiently. These platforms provide customer data, giving you a joined-up view of each customer and your organisation’s history with them.
Learn about all customer-engaging scenarios in marketing, sales, and service, including invoicing, and their tight integration with , logistics, purchasing, and financials.
Introduction to the course and SAP
Prepare for your test
CRM fundamental
Software demonstration
Discover how to leverage this platform to communicate with your sales teams; tackle email marketing; connect with prospects and customers using social media; manage the lead life cycle within a Salesforce account; track vendor expenses; visualize marketing
project success; and more.
Sap Bydesign provide a powerful customer relationship management (CRM) platform that gives your team the tools they need to put their customers first. This module provides a variety of tools for managing sales workflows, including Projects services and Marketing campaign